Terms and Conditions
1. The term ‘The Client’ refers to the persons, business or liaison that initiated the video or media production request. The term ‘APVideo’ is the production team, led by owner Adam Plowden.
2. By accepting the estimate production cost or package, The Client agrees to the production going ahead, agrees to the following terms and conditions, and the production dates will be booked. Estimate production costings are valid for 7 days and are based upon The Client requirements and deliverables, and current day rates.
2.1 If The Client wishes to update or change the production requirements or deliverables, a new estimate production costing will be produced.
2.2 Any discount or costing reduction is non-transferrable.
3. The Client accepts the 25% deposit required to secure the booking, payable within one week after the estimate production cost is agreed. This is non-refundable.
3.1 A verbal or written agreement to proceed with a production from the Client will be accepted as a confirmation of the production proceeding. If production dates are scheduled, these will be held for the customer on the basis that the production will proceed. A production agreement will follow for both The Client and APVideo to sign.
3.2 Upon agreement as specified in no.3.1, The Client accepts that a 50% cancellation fee will be applied under any circumstances that The Client wishes to cancel a video production or filming date/dates within 48 hours of the agreed date. A 100% cancellation fee applies if The Client cancels the video production or filming date(s) within 24 hours of the agreed date. Production dates will be re-scheduled where possible.
4. The Client understands that the provided costing is an estimation with the requirements and deliverables at that time. It does not represent the total cost of the full production, unless otherwise stated. Additional pre-production, production and post-production may be required or requested by the client to complete the production, to capture additional media, undertake further editing or animation. This is chargeable at the current daily rates. Any re-edits requested by The Client is chargeable at the current daily editing rate. Expenses are not included in the estimate production costing.
5. The Client agrees that a production can be stopped completely at any time by the client or APVideo with sufficient reason or timescale. Under these circumstances, payment and/or compensation will be discussed at the time by the relevant parties.
6. The Client agrees that unless a specific delivery deadline has been agreed prior to the production beginning, the delivery of the final media will be sent on the agreed delivery media when the production is complete.
7. The Client agrees to process and fulfil any invoice or remittance within 14 days of submission. A £5.00 surcharge will be applied for each day the invoice payment is outstanding.
8. If requested, the original video and audio files can be provided at an additional cost at £5.00 per Gigabyte of data, excluding the cost of the memory media and delivery. This does not give the client ownership of the original video or media files (please see no.12).
9. APVideo has a responsibility to ensure the production is undertaken in a safe and lawful procedure. The ‘Pre-Production’ (PRE-P) included in the estimate production cost ensures all necessary requirements, risk assessments, call sheets and insurances are in place. This documentation is available for The Client upon request.
10. During the post-production, draft edits will be available for The Client to review via a password protected video player. It is the client’s responsibility to inform APVideo of any required changes/edits that can be made in the allocated editing timeframe (up to two small edits of sequences are allocated in post-production). The allocated editing timeframe is noted in the ‘Post-production’ (POST) section of the estimate production cost, where ‘QNT’ indicates the number of allocated days of editing.
a. If requested changes/edits are made outside of the allocated editing timeframe, this is chargeable at the current daily rate.
b. In the circumstance that a production goes unfinished after 6 months of the production starting, The Client is held responsible for payment of any or all costs incurred, including the up to date post-production cost.
11. The standard delivery method for video and media content is via ‘digital delivery’, where the original video file can be downloaded securely by the client.
12. If The Client requests delivery via USB drive, hard drive or another medium, this is chargeable for the delivery medium (DVD/Blu-ray disk and case, USB drive, hard drive), the time involved to burn or transfer data, and the associated postage and packaging cost if required.
13. The recorded, captured or created RAW files, photos, graphics or animations are property of APVideo. The Client may request ownership and copyright of the original media at an additional cost or prior contracted agreement.
14. APVideo holds the right to use any RAW, behind the scenes or delivered video or media in showreels, on social media, websites, presentations and for advertising or promotion, unless copyright ownership has been agreed (see no.12).
15. Music licenses for tracks to accompany videos or media are not included in the estimate production cost, and are purchased from music libraries with permission of the artist or music licenser. APVideo provides the client with a number of music choices to include in the video or media if requested.
16. Deliverable video files are in the 1080p HD format, H.264 codec, unless the client has requested a different delivery format/codec. DVD/Blu-Ray disks are recorded onto in their native PAL or HDTV formats and codecs.
17. APVideo is fully insured by Towergate Camerasure including £5 Million PLI and up to £25,000 professional indemnity cover. Documentation is available upon request.
18. APVideo is compliant with GDPR as of 24th May 2018. Please view our Privacy Policy for further information.
19. APVideo complies with all COVID-19 guidance to ensure that the production is undertaken in a safe environment.